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PMP | CRM | SPHR | Certified Practitioner of NLP on Business Management |
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Project Management Professional (PMP)
Worldwide there are over 110,000 Project Management Professionals (PMP ®) who provide project management services in 120 countries. Conducted by PMI (Project Management Institute), the PMP certification is now the ONLY project management credential of choice for numerous industries and companies!
Topics Covered
Stage 1: Effective Project Management
1.  Project Human Resource Management
2.  Project Integration Management
3.  Project Time Management
4.  Project Scope Management
5.  Project Quality Management
6.  Project Communications Management
7.  Project Cost Management
8.  Project Risk Management
9.  Project Procurement Management
Stage 2: Certification Review
¡@ Project Management Processes
PMP Examination Format
- 4-hour computer-based examination
- 200 multiple choices questions
Pre-requisites
Degree Holder
- 4500 hrs of project management experience
- 3 years project management experience within 6 years prior to the application
- 35 contact hours of project management training
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Non-Degree Holder
- 7500 hrs of project management experience
- 5 years project management experience within 8 years prior to the application
- 35 contact hours of project management training
Course Highlights
42 hours instructor-led workshop
Global Registered Education Provider (REP) of PMI
Experienced and qualified trainer
Academic/ Professional Background:
Business/ General Management
- Chartered Manager (CMgr)
- Certified Associate Business Manager (CABM)
- Master of Business Administration (MBA)/ membership at BGS
- Master of Arts in Managerial Economics (MA)
- Certified Fraud Examiner (CFE)
 
Quality Management
- Certified Manager for Quality and Organizational Excellence (ASQ-CMQOE)
- Certified Quality Auditor (CQA)
 
Project Management
- Project Management Professional (PMP®
- Certified Project Manager (CPM)
- UKAS APMG PRINCE2 Registered Practitioner (APMG/ P2/ RP)
- UKAS APMG Managing Successful Programmes Registered Practitioner (APMG/ MSP/ RP)
- COMPTIA IT Project + Certified Professional (IT Project + CP)
 
Supply Chain and Logistics - Certified Supply Chain Professional (CSCP)
 
Information audit and security management
- Certified Information Security Manager (CISM)
- Certified Information Systems Auditors (CISA)
- Certified Information Systems Security Professional (CISSP)
 
Technology/ Engineering
- Master of Philosophy in Information Engineering (MPhil)
- Bachelor of Engineering - Electronics/ Computer Engineering (BEng)
- Chartered Engineer (CEng MIEE)
 
Recognition
- Fellow, International Association of Project and Program Management
- Research Broad of Advisors of The American Biographical Institute (ABI)
- Reviewer of PMBOK 3rd edition (PMI Global)
- Verification Committee PMBOK 3rd edition Chinese version (PMI Global)
- Inclusion in the 500 Greatest Asians of the Early 21st Century, Barons Who's Who
 
Working Background
PM experts with field experience in IT, Supply Chain and Logistics, who has diversified project leadership and management experience in:
- Representing Independent service vendor managing projects with multi-national corporations (MNCs)
- Leading up Multiple Country, and Multiple Companies projects/ programs for a 20 billion business
- Formulating a US and HK joint vendor in delivering new way of retail in Asia Pacific regions
- In charge of a HKD 30 million CAPEX project in a country with completely different culture and customs than those of the PM
 
For more information: http://www.pmi.org
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Customer Relationship Management (CRM)
A comprehensive set of processes and technologies for managing the relationships with customers and business partners across marketing, sales and services. The goal is to optimize customer satisfaction, revenue, and business efficiency by building the strongest possible relationships at an organization level.
Topics Covered
Part I (30hrs)
Module 1: Overview of CRM
Module 2: Developing a Customer Strategy
Section 1: Fundamentals of Customer Strategy
Section 2: Evolution of a Customer Centric Enterprise
Section 3: Discussing the core of successful CRM initiatives
Section 4: Mapping People, Processes and Technology
Module 3: Customer Lifecycle Management and Lifetime Value
Module 4: CRM Technology
Module 5: Operational CRM
Module 6: Analytical CRM
Module 7: Collaborative CRM
Module 8: CRM Project Management
Module 9: Building a Business Case for CRM
Part II (15hrs)
Case Study
Practical lab sessions to gain insights of different types of CRM applications, Business real cases studies (HK/PRC) in banking, insurance, property and so on will be investigated
Assessment
Students are grouped into teams to perform a simple CRM project and to give a presentation to verify their understanding and summarize their learning
Why should I attend CRM training?
- Enables marketing departments to identify and target their best customers, manage marketing campaigns with clear goals and objectives, and generate quality leads for the sales team
- Improving telesales, account, and sales management
- Allowing the formation of individualized relationships with customers
- Identifying the most profitable customers and providing them the highest level of service
Who should attend CRM training?
- Middle- and senior-level marketing, finance, strategic planning managers
- Technology and information managers
- Product, brand, e-marketing and advertising managers
- Finance managers
- Sales and services professionals
- Anyone who is looking for business career opportunities
Trainer's Profile
Master Degree in Business Adminstration (MBA) and Honors Diploma in Marketing, CIM and eBusiness Certificate of EC Council
Over 10 years experiences in sales and marketing, business development and held senior management position in GEM IT companies
Ample experiences in managing sizable project teams on providing CRM, BI and ERP software solutions for Government, Education, Banking and Finance, Retailing and other industrial sectors in Hong Kong, Macau and China
Over 7 years experiences in CRM consulting, training and project implementation to several large corporations such as Cathay Pacific Airlines, Core-Pacific Yamaichi (HK), P&G China, Hecny Group, HKBI, Mission Hills Group and Times Publishing
Course Highlights
First CRM training merge with the latest CEM concept
Real business case studies in banking , insurance, property, etc will be investigated
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Senior Professional in Human Resources (SPHR) on China Business
Accredited by Human Resource Certification Institute (HRCI), which started certifying HR Professionals since 1976 and an affiliate of the Society for Human Resource Management (SHRM), Senior Professional in Human Resources (SPHR) certification shows the demonstrated mastery of the HR body of knowledge of the holders. The SPHR designation is a proud indication to peers and co-workers of holder's significant professional achievement in Human Resources Management.
Why should I get SPHR Certification?
- Acquiring an international premier qualification is the best way to challenge one's knowledge and to differentiate from others.
- SPHR is a highly recognized designation both within and ultimately outside the profession.
- SPHR holders show that they have met the international standard set by the credentialing organization.
Who should get this certification?
- HR Manager
- HR Consultant
- Compensation & Benefits Manager
- Employee Relations Manager
- Organizational Development Manager
- Recruitment Manager
- Expatriate Programs Manager
- Staffing Manager
Course Outline
Strategic Management
Workforce Planning and Employment
Human Resource Development
Compensation and Benefits
Employee and Labor Relations
Occupational Health Safety, and Security
Human Resources Management in China
Case Studies
For more information:  http://www.hrci.org
Examination Highlight:
- 225 multiple choices questions
- 4 hours to compete
Examination Fee
¡@ Nonrefundable Application Fee Exam Fee If Submitted By the Regular Deadline Total Due If Submitted By the Regular Deadline Total Due If Submitted After the Regular Deadline *
Member US$75 US$300 US$375 US$425
Non-member US$75 US$350 US$425 US$475

* US$55 is charged for international test center fee.
Pre-requisites
To be eligible to take the exam, candidates must demonstrate that:
- At least 2 years of exempt (professional) level HR work experience.
- Tertiary education
Course Highlights
48 hours instructor-led workshop
5 hours mock examination
Experienced and qualified lecturer
Structure lecture notes and a textbook are included
Trainer Profile
SPHR, MIHRM, ACIS, ACS, RCC
Master of Arts in Human Resources, Post Graduate Diploma in Corporate Administration, Bachelor of Arts in Business Administration
Over 15 years working experience in related field
Held senior positions in multi-national Corporations
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Certified Practitioner of NLP on Business Management


Unleash ever-higher Business Competency!

What is NLP?

NLP (Neuro-Linguistic Programming) helps leveraging on one's personal and professional experiences and potential to appreciate and apply in the best manner as it helps excel one's capability to a higher level.

Why 'Meta-NLP' now?

'Meta-NLP' is the human potential technology that unleashes your latest potentials to perform the highest in the workplace through mobilizing your best resources, excellent communication and awareness of one self and others. It is extending, continuing and evolving the development of traditional NLP merged with the model of 'Meta-States', developed by Dr. L Michael Hall, the founder of The International Society of Neuro-Semantics.

Training Objectives

This programme aims to guide participants in mastering and suing Meta-NLP to stimulate breakthrough in one's career development. It covers the skills, knowledge and attitudes necessary to enhance communication, leadership, ability to overcome conflicts, emotions and master your positive mindset, excellent state and energy to meet the challenges in the business world.

Certifications

Why Informatics?

Once Informatics can provide you the latest and most comprehensive human potential enrichment technologies in 1 programme. After completion, participants are eligible for 4 most existing and powerful behavioural science credentials:


-NLP Practitioner Certification by The American Board of NLP (ABNLP)

-Meta-NLP Practitioner Certification by The International Society of Neuro-Semantics® (ISNS®)

-Coaching Essentials Certification by The International Society of Neuro-Semantics® (ISNS®)


-Hypnotherapy Essentials Certification by Informatics

More about ABNLP: http://www.abnlp.com
More about ISNS®: http://www.neurosemantics.com
Course Outline
Module 1: Leadership and Team Building for Business Professionals
- Mastering effective communication and be a convincing communicator
- Reading and communicating effectively by excellent calibration
- Establishing, enhancing harmonious & trusting relationship in workplace,      and with customers
Module 2: The Art of Communication Supremacy in Business
- The art of supporting & perceptual flexibility in building business          
   relationship
- The art of persuasive language in sales and negotiation
- The art of personality selling for excellent networking and achieving      
   business goals
Module 3: People Resources Development for Business Vision
- Identifying best self & team vision for company alignment
- Establishing resourceful beliefs and high motivation to achieve higher from
   good to great business
- Creating excellent strategy for sales, negotiation, leadership for business
   decisions
Module 4: Continuation of Successful Business to the Highest and the Best
- Using hypnotic language for effective successful business consulting and
   negotiation
- Deepening commitment to personal, professional as well as organization
   goals
- Creating and internalizing positive, focus work mindset and resources in
   career
Pre-requisite
Business Executive with 2 years working experience or above

Trainer Profiles